This policy explains what Rattlesnake Plumbing LLC (“we”, “us”) collects through this website, what we do with it, and the choices you have. It applies to this website and to the calls, texts and emails that follow a request made through it.
What we collect
When you use the request form, we collect what you type into it:
- your name, phone number and email address;
- the service you choose, the city where the work is, and any details you add about the job;
- whether you ticked the consent box, and the exact consent wording shown to you.
Along with the form, the site records the page you sent it from and, if you arrived from an advertisement or a tracked link, the campaign details in that link (such as utm source, medium and campaign, and Google or Meta click identifiers). We do not ask for payment details, and we do not collect information from children.
How we use it
- To respond to your request: to call, text or email you about the work, schedule a visit and give you an estimate.
- To keep a record of your request, the work we discuss and do, and your consent to be contacted.
- To understand which of our advertising brings in requests, using the campaign details above.
Calls and texts, including automated ones
If you tick the consent box, you agree that we may contact you about your request by phone call, text message and email at the number and address you give, including by automated or AI-assisted calls, texts, and prerecorded or artificial voice messages. Consent is not a condition of purchase. Message and data rates may apply. You can reply STOP to any text to stop receiving them, or tell us on a call, or email rattlesnakes97@gmail.com, and we will stop.
Who we share it with
We use service providers to run this website and to receive and manage requests, including a customer-management platform that stores your request and sends our call and text follow-up. They process your information for us and not for their own purposes. We do not sell your personal information, and we do not share it with other businesses for their marketing.
We may disclose information where the law requires it, or to protect our rights, our customers or the public.
Cookies and measurement
This website does not use advertising or analytics cookies. It keeps two small notes in your browser for the length of your visit: that you have already seen the loading screen, and that a request you sent went through. If we add measurement tools, we will update this section first.
How long we keep it
We keep request and customer records for as long as we need them to serve you, keep business and tax records, and meet our legal obligations, and then delete them.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to records we must keep by law. Contact us using the details below.
Contact
Rattlesnake Plumbing LLC
Tonopah, Arizona
(623) 707-3869
rattlesnakes97@gmail.com
Changes
If we change this policy, the updated version will be posted on this page with a new date at the top.